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Month: May 2015

17.05.2015
Ben
2 Comments

Microsoft Dynamics Timeline

Posted in Dynamics 365, Microsoft Social Engagement, and Power Platform

At the eXtreme CRM 2015 in Madrid we played all together the “Dynamics CRM Trivia” at the evening event and I realized that I do have absolutely no idea about the time before I started in 2011 with Dynamics CRM. In addition to that the release cycles have become increasingly shorter and more products were added and I am also only hardly able to remember when was which released. To fill both gaps at once, I have created this Dynamics CRM timeline.

Microsoft Dynamics Timeline

Short introduction, to the left it goes into the past and the release dates are accurate to the month.

If you want to create a timeline by yourself, you can do it at knight lab.

17.05.2015
Ben
2 Comments

Integrate Social Listening in Dynamics CRM Online

Posted in Dynamics 365, Microsoft Social Engagement, and Power Platform

About two years ago, Microsoft has acquired the Swiss startup “Netbreeze” and integrated under the name “Microsoft Social Listening” in the Dynamics world. With the Wave Spring 15 Update the tool was renamed again in “Microsoft Social Engagement“, you do not only hear your customers, now you interact with them.
Social engagement is a pure online service and is available as a Standalone Version or for Dynamics CRM Online customers free of charge with a minimum of 10 CRM Professional licenses.
I will now show you how to integrate Social Listening into Dynamics CRM Online. Notice that the connection with Dynamics CRM OnPremise works differently.

Dynamics CRM Configuration

Requirements for linking the two services are:

  • Both services are in the same Online Services Tenant.
  • The users have a licence for both products.
  • At least Dynamics CRM Online 2013 (V6.0), that should already apply to all CRM Online customers..
  • The users have the URLs from both services in the local Intranet Zone.

Built in a form

In the “Insert” tab of the form editor, you will find the item “insights from social media”. This you could also add multiple times to the fomular.

Configuration for a single record

Unfortunately, both services are not so closely linked together that automatically the correct data is pulled, therefore you have to say what you would like to see for which record. “Configuring insights from social media” click on it.

Built in a Dashboard

The configuration for Dashboards works similarly to the configuration in the form editor.

Good to know

Should you have multiple CRM instances in the same tenant have one, you can also connect them with your Social Listening instance.

Reset the integration

The settings you have made in your records and dashboards can you easily resetet globally. Simply going back “Microsoft Social Listening configuration”.